31st October 2020

SHERWIN-WILLIAMS CEO EXPLAINS STRATEGY DURING LOCKDOWN

Sherwin-Williams CEO John G. Morikis has outlined the steps his company is taking to support customers during the quarantine period. Given the scope of the company, it has had to adopt different steps for the different markets it serves, but in each area it is finding ways to stay productive.

"In our Sherwin-Williams Paint Stores, we temporarily closed our sales floors and moved to online ordering, telephone ordering and delivery or curbside pick-up," Morikis says. "For our industrial customers, our sales representatives will partner with you to support your business activities. We know that you are counting on us to continue providing you with the products and trademark customer service you need to continue your business through this challenging time."

Company operations in various countries have provided masks, gloves and lab coats to healthcare workers. Closer to Sherwin-Williams' usual corporate mission, it has stepped up its role in providing specialty coatings to assemblers of ventilators, oxygen tanks and hospital bedframes, ensuring steady supply and delivery.

It's also maintaining options for online education of customers, via Zoom or Webex. This is especially recommended for designers and architects that need technical advice or coaching.

Further, it has launched a Pro Support Center, a website that the firm says is dedicated to tools and education resources for painting contractors and other professionals. This also features tips and anecdotes from contractors and others who survived the 2008 economic slowdown, and came out of it stronger.

https://swppc.com